FAQs - Crux Rehabilitation - Pinnacle of Quality Care
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How should I dress?

You should wear loose fitting clothing so you can expose the area that we will be evaluating and treating. Dress comfortably with clothes that allow easy access for the therapist to examine your problem areas. For treatments, loose fitting clothes that are comfortable for gentle exercises and supportive sneakers are often good choices to wear.

What should I bring along?

Please have your prescription and insurance card available when you call. This will allow us to verify your insurance benefits and provide you with an estimate of coverage before your visit.

Please bring along:
• A prescription for physical therapy from your referring provider
• Your insurance card.
• Please print the patient intake forms and history forms and bring along. For your convenience, we can email the form to you as well. For auto injury or work related injuries, please provide is the adjuster’s name and contact information, claim number or contact person name and contact number of your employer.
• Please arrive 10 minutes early to complete any remaining paperwork, so you can maximize your time in your evaluation.
• Make sure you bring your physical therapy referral (provided to you by your doctor) and your payment information. If your insurance is covering the cost of physical therapy, bring your insurance card. If you are covered by Workers’ Compensation, bring your claim number and your case manager’s contact information. If you are covered by auto insurance or an attorney lien, make sure you bring this information.

Do I need a physician’s referral/prescription to attend physical therapy?

No -Patients can access physical therapy services through a process known as “direct access”. Direct access allows patients to be seen for the initial evaluation and then to be treated for combined total of 30 days without a prescription from a provider. At the end of the 30 day period, if further physical therapy services are necessary, a prescription from a provider would be required. It is the responsibility of the patient to verify their coverage prior to scheduling their first physical therapy appointment.

How long will my visit last?

The initial evaluation will last approximately 45-60 minutes depending upon the complexity of the case. Follow-up appointments typically vary in length, and are dependent upon the type of injury and the level of rehabilitation that is required. Usually the average follow-up appointment will last anywhere from 30-90 minutes and occasionally longer if necessary. There is no specific time limit for physical therapy.

How many visits will I need?

This varies from patient to patient. Depending on your condition and its severity, you may need as little as one visit or months of care. Your medical history and diagnosis will determine how many visits are required.

Is physical therapy painful?

One of the primary objectives of physical therapy for many patients is pain relief. Movement can also provide pain relief, and your physical therapist will provide you with manual techniques and exercises that can relieve your pain, recover your range of motion, endurance, and strength.

What are hours of operation?

Hours at our clinics may vary. But generally, they are open from 8:30 a.m. to 5:00 p.m., Monday through Friday.

Call Us now at 916-669-9038 to book an appointment.